Customer care

Policies

Clear terms. Straightforward service.

01

Privacy Policy

We respect your privacy. Information collected through this website may include your name, email address, shipping and billing details, order history, and information you choose to provide through our contact form.

We use this information to process orders, provide customer support, improve the website, prevent fraud, and communicate with you when you have opted in. Payment information is processed securely by Shopify and its payment partners; we do not directly store full payment-card details.

We may use cookies and similar technology to operate the store and understand website activity. You may manage cookies through your browser. We do not sell your personal information.

02

Shipping Policy

Orders are typically processed within 3–5 business days, excluding weekends and holidays. Limited releases and made-to-order items may require additional processing time, which will be noted on the product page.

Shipping rates and estimated delivery times are calculated at checkout. Once an order ships, tracking information will be sent to the email address used at checkout. We are not responsible for carrier delays, incorrect addresses entered by the customer, or packages marked delivered by the carrier.

03

Return Policy

Unused, unworn merchandise in its original condition may be eligible for return within 14 days of confirmed delivery. Customers must contact us before returning any item. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Final-sale items, digital music, gift cards, personalized products, and worn or washed merchandise cannot be returned. If your order arrives damaged or incorrect, email us within 5 days of delivery with your order number and clear photos so we can make it right.

These starter policies should be reviewed and customized to match your actual Shopify operations before the store goes live.